Services
We can provide a wide range of support services, including:
Case Administration
* Opening new medico-legal files
* Creating claimant records on case management systems
* Checking instructions and identifying missing documents
* Updating case progress
* Chasing missing records, letters of instruction and appointment confirmations
* Maintaining case diaries and follow-up schedules
* Liaising with solicitors, agencies, experts and claimants under client instructions
Appointment and Clinic Support
* Booking medical appointments
* Confirming attendance with claimants
* Sending appointment letters, reminders and directions
* Managing cancellation and non-attendance records
* Coordinating clinic lists for experts
* Preparing daily clinic schedules
* Updating clients after appointments have taken place
Medical Records Administration
* Requesting and chasing GP and hospital records
* Indexing and organising records
* Preparing chronology summaries where instructed
* Identifying missing pages, duplicate records or unclear documents
* Preparing files for expert review
* Secure scanning, filing and document management
Report Production Support
* Typing dictated reports
* Formatting medico-legal reports
* Correcting spelling, grammar and layout
* Checking consistency of names, dates, accident details and references
* Inserting standard headings and declarations
* Preparing draft reports for expert approval
* Preparing addendum reports from expert instructions
* Uploading final reports where authorised
The medical expert must remain responsible for the medical opinion, diagnosis, prognosis, causation, treatment recommendations and final approval of the report.
Quality Control and Compliance Support
* Checking whether reports contain required sections
* Checking missing signatures, dates or declarations
* Ensuring documents are properly labelled
* Identifying incomplete instructions
* Preparing internal audit checklists
* Monitoring turnaround times
* Maintaining service-level reports
* Supporting complaint logs and response deadlines
We do not make final regulatory, MedCo, legal or clinical decisions. These remain with the UK MRO, medico-legal agency, solicitor or expert.
Expert Panel Administration
* Maintaining expert profiles and CV records
* Updating expert availability
* Managing expert appointment diaries
* Collecting compliance documents
* Chasing reports and amendments
* Supporting expert communication
* Preparing monthly performance summaries
Solicitor and Client Support
* Responding to routine administrative enquiries
* Providing case updates
* Chasing outstanding instructions
* Sending appointment confirmations
* Chasing unpaid invoices
* Preparing client service reports
* Assisting with account management
Credit Control and Accounts Support
* Raising draft invoices
* Sending statements of account
* Chasing outstanding payments
* Maintaining aged debt reports
* Preparing payment reminders
* Logging disputed invoices
* Supporting management with fee tracking and financial reporting
Business Development and Marketing Support
* Website content updates
* Social media posts
* Email campaigns
* Solicitor outreach
* Client follow-up calls
* Market research
* Event administration
* Newsletter preparation
* Database management
IT and Back-Office Support
* Case management system data entry
* Secure document filing
* Portal updates
* CRM management
* Call handling
* Email inbox support
* Management reporting
* Administrative process improvement
Work for MedCo-Registered MROs
For MedCo-registered Medical Reporting Organisations, our role is limited to administrative and back-office support.
The UK MedCo-registered MRO remains responsible for:
* MedCo registration and compliance
* Expert selection and instruction
* Compliance with MoJ qualifying criteria
* Report quality
* Case allocation decisions
* MedCo system use
* Complaints handling
* Data protection responsibilities
* Final communication with solicitors, claimants and experts where required
* Ensuring all MedCo obligations are met
Our company does not claim to be a MedCo-registered MRO unless separately registered and authorised. We do not interfere with MedCo allocation rules, medical independence, expert evidence or regulatory obligations.